Technical support services from Madtech

We guarantee the quality of the services provided, whether it be consultations, support, commissioning, or equipment repair. The minimum terms of commissioning of your network, server equipment, as well as software IT systems will ensure minimal cash costs.
We offer a full range of IT services:
  • Extended technical warranty..
  • Updating and fixing bugs in the software.
  • Extending the life of end-of-life equipment
  • Design and planning of communication networks and IT infrastructure.
  • Technical diagnostics of communication networks, network audit.
  • Independent installation and configuration of network equipment.
We provide 24/7 technical support:
  • Highly qualified specialists of any profile.
  • Online access to Service Desk customer registration system and escalation procedure.
  • Continuous monitoring of SLA performance and quality of service.
  • A network of partner service centers in UAE and Middle East countries
  • Efficiency of logistics, minimum terms of equipment replacement.
We will provide all the necessary amenities for customers
  • Providing a single point of contact for receiving user requests, their registration, classification and routing.
  • Monitoring the progress of work on a request, escalating, informing users about the progress of work, closing the request.
  • Informing users about mass incidents/problems, ongoing changes.
  • Informing the initiator by phone about the fact of registration of the request.
  • Providing monthly reports.
  • Changing the emergency response regulations to the specifics of the customer.
Satisfied with a guarantee
  • The term for replacement of equipment under warranty (business downtime) is usually 30 days.
  • There are no costs, but there is a risk of financial loss to the company due to business downtime.
  • It is necessary to provide competent personnel to maintain the infrastructure.
Create your spare parts warehouse for quick replacement
  • It is necessary to fully duplicate the equipment, which entails significant costs.
  • It is necessary to provide competent personnel to maintain the infrastructure.
Buy new equipment in case of breakage
  • Business downtime from 1 to 8 weeks.
  • Costs upon breakdown, but there is a risk of significant financial loss companies due to business downtime.
  • It is necessary to provide competent personnel to maintain the infrastructure.
Buy technical support
  • The risks of business downtime are minimal, and no personnel are required to maintain the infrastructure.
  • The option is much cheaper than your own spare parts warehouse.
Technical support helps to minimize risks
stopping business processes and saving the budget

Expert Technical Support Services

At the request of the client, our engineers will dismantle and take away for repair, as well as deliver your network equipment from repair. Equipment testing is possible in our service center, both in a real network and on special stand-alone stands that allow you to set various testing modes.
Extended focus support
  • Service Desk (single point of contact, receiving requests, providing reports).
  • Remote Incident Resolution
  • Diagnose the problem, restore the normal functioning of the hardware/software.
  • Performing software upgrades, including testing solutions in the lab.
  • Dedicated team of highly qualified engineers.
  • Dedicated service manager.
  • Monitoring the quality of services, informing the customer.
Operation Services
  • Carrying out regular audits of KSPD.
  • Conducting regular conferences, meetings on optimization issues.
  • Documentation of the system.
  • Coordination of hardware and software setup, including changes.
  • Scheduled preventive maintenance.
  • Planned system modifications (in the presence of service contracts with manufacturers).
  • Develop recommendations for development of the network.

Portfolio of solutions we work with





Networks
  • Network infrastructure (including MPLS networks, MetroEthernet).
  • Mobile data networks.
  • Wireless networks and systems.
Communications
  • Unified communications.
  • Videoconferencing and multimedia solutions.
  • Call centers of any size, WFM.
Operator solutions
  • Platforms for providing voice (IMS, NGN) and VAS services.
  • Interactive TV platforms (IPTV, Hybrid, OTT, Mobile).
Data processing and storage centers
  • Computing systems, storage systems.
  • Complex application integration systems.
  • Management and operation systems for IT infrastructure.
Security
  • Information security systems.
  • Physical security systems (access control, video surveillance).