About

Madtech Company  — one of the main market players with its own innovative approach to the implementation of complex service tasks.
For the implementation of enterprise-level projects, we develop our own servers and data storage systems of the Alha series, which provides a comprehensive approach for the implementation of a turnkey project. Madtech provides a full range of services related to creation, management, development and support of IT and telecommunications infrastructure of the customer. The company has significant experience in designing and implementing solutions and provides a full range of technical support services, IT outsourcing and IT consulting, consults clients on the functioning of solutions and and much more.
Madtech specialists implement projects, generating bright solutions!
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The main task of the company is to provide high-quality, timely and efficient services in the field of repair of network equipment, servers, data storage systems, personal computers and service of copiers and printers.

We will help you solve all problems

All Madtech solutions meet the required standards and quality criteria, and are also developed in accordance with tasks and customer requirements. Our team — This is a team of highly professional engineers, programmers and managers who have been trained in foreign and UAE training centers of manufacturers. Madtech technical specialists have more than 40 professional certificates, including such prestigious manufacturers as Dell, Huawei, Juniper, HP, Hitachi, Cisco, ATOS.
Our service is authorized by most major IT system manufacturers and provides support and repair of network equipment and software components of your entire infrastructure. We are one of first service centers to start working in  in the field of providing complex IT services, providing, together with technical support, also IT outsourcing and consulting services.
We will provide round-the-clock access to our services:

  • Providing a single point of contact for receiving user requests, their registration, classification and routing.
  • Monitoring the progress of work on a request, escalating, informing users about the progress of work, closing the request.
  • Informing users about mass incidents/problems, ongoing changes.
  • Informing the initiator by phone about the fact of registration of the request.
  • Providing monthly reports.
  • Adaptation of the emergency response regulations for problems 1, 2 priorities to the specifics of the Customer.
    • We will help to solve the key tasks of the operational unit:

  • We will increase the reliability and availability of the telecommunications infrastructure.
  • Let's reduce business risks arising from downtime and system failures.
  • Optimizing scheduling and resource usage.
  • We will ensure the availability of all necessary resources (equipment, upgrades, qualified personnel, etc.) in a timely manner.
  • We will provide guaranteed quality of service for IT systems.
    • Our team and technology partners provide:

  • Access to highly qualified specialists of any profile.
  • Online access to Service Desk customer registration system and escalation procedure.
  • Continuous monitoring of SLA performance and quality of service.
  • A network of partner service centers throughout UAE and in Middle East countries.
  • Efficiency of logistics, minimum terms of equipment replacement.
    • We guarantee the quality of the services provided, whether it be consultations, support, commissioning, or equipment repair. The minimum terms of commissioning of your network, server equipment, as well as software IT systems will ensure minimal cash costs.
    Our company enters into contracts with state enterprises and commercial organizations for comprehensive maintenance of network, server equipment and office equipment with the possibility of visiting specialists for repair or preventive maintenance directly at the installation site of the equipment.