ALHA series servers ans storage production
Strong development team, comprehensive support and administration of IT infrastructure

Enterprise-level products development and IT outsource services

It will allow to reduce the budget for the operation of the network and organize its optimal operation.
24/7 access
Timely help
Guaranteed result
IT Infrastructure
For the implementation of enterprise-level projects, we develop our own ALHA series servers and data storage systems, which provides a comprehensive approach for the implementation of a turnkey project.
Managed IT Services
A managed service includes a full range of services — from acquisition of equipment and software (ownership or rent), its installation, configuration, technical support, to further maintenance and management.
IT consulting
Consulting services are aimed at  reducing costs and allowing you to organize the optimal operation and development of the network, as well as increasing the efficiency of using information technology.

We help you to reduce the budget for IT infrastructure.
and organize its optimal operation.

Ensure the uptime of your network equipment.

Contact us
Technical services Madtech's support in this area includes:

Consultation and diagnostics.
Restoring normal functioning
of hardware/software.
Repair or replacement of defective equipment.
System health monitoring.
Focused technical support.

We will provide greater transparency in the management of IT services and IT infrastructure, which will allow reasonable and timely decisions to be made about changes in the IT infrastructure and in the implementation of IT processes.
The Madtech technical support department provides clients with a full range of technical support services, IT outsourcing and consulting, manages and maintains telecommunications and IT infrastructure, supports and operates business applications, and also consults clients on the functioning of solutions.
18
services
12
partners
66
contracts
What are the risks associated with accessing unauthorized service centers?
Illegitimate, uncontrolled activities from the point of view of the manufacturer with unsettled internal processes that affect the quality of TP services, extended terms for the provision of updates, repairs and replacements in the event of a complete loss of equipment performance.

Use of "gray" or refurbished equipment for the replacement of individual components, as well as complete devices, affecting the quality, service life. In the future, such equipment cannot be put on official service.
No access to official software?
The inability to provide the latest major and minor updates, which are often critical for the stable and secure performance of individual devices and the network as a whole.

Software and licenses downloaded from unverified sites may affect the performance of devices, have bookmarks for redirection / copying of traffic, uncontrolled external access to devices, leading to the inoperability of devices, the network, as well as the theft of personal data of the company and its employees.
Has the service center broken partnerships with manufacturers?
The manufacturer monitors and fights uncontrolled options for the provision of technical support services, which entails the cancellation of existing legitimate service contracts.

In this case, your company may suffer not only reputational losses, but also the cancellation of existing service contracts, which will affect the quality of network performance, the inability to replace broken equipment and access to critical software updates.
The quality of our work is determined by several fundamental criteria:
  • The widest service authorization on the UAE IT market.
  • Fastest response time to request and troubleshooting time.
  • A personal service manager for each customer.
  • Ability to track the status of all service projects.
  • Extended range of IT outsourcing services.
Madtech extended technical support service includes the following features:
  • 24/7 access to technical support specialists from anywhere in the world.
  • Continuous support for licensed operating systems for telecommunications equipment. Support includes access to current and major versions of the licensed software.
  • Proactive hardware replacement is available to meet mission-critical networking needs.
The signing of a contract for the maintenance of telecommunications equipment will allow:
  • Increase the availability, reliability, stability and security of the network thanks to the ability to directly contact RusITservice network technology engineers.
  • Reduce the cost of network ownership by using the knowledge and experience of the company's engineers.
  • Increase your return on investment with access to operating system updates.
  • Shorten repair times by delivering the right parts on time for fast troubleshooting.